Visual Accessing Signals

When asked a question a “normally organised” right-handed person looks(from your viewpoint, looking at them)

Up and to the Left
Indicates: Visually Constructed Images (Vc)
If you asked someone to “Imagine a purple buffalo”, this would be the direction their eyes moved in while thinking about the question as they “Visually Constructed” a purple buffalo in their mind.

Up and to the Right
Indicates: Visually Remembered Images (Vr)
If you asked someone to “What colour was the first house you lived in?”, this would be the direction their eyes moved in while thinking about the question as they “Visually Remembered” the colour of their childhood home.

To the Left
Indicates: Auditory Constructed (Ac)
If you asked someone to “Try and create the highest the sound of the pitch possible in your head”, this would be the direction their eyes moved in while thinking about the question as they “Auditory Constructed” this sound that they have never heard of.

To the Right
Indicates: Auditory Remembered (Ar)
If you asked someone to “Remember what their mother’s voice sounds like “, this would be the direction their eyes moved in while thinking about the question as they “Auditory Remembered”  this sound.

Down and to the Left
Indicates: Feeling / Kinaesthetic (F)
If you asked someone to “Can you remember the smell of a campfire? “, this would be the direction their eyes moved in while thinking about the question as they used recalled a smell, feeling, or taste.

Down and To the Right
Indicates: Internal Dialog (Ai)
this is the direction of someone eyes as they “talk to themselves”

How this information is used to help you understand your clients:

Example: You are working in a warehouse as a customer service person. A staff member comes up and is quite angry about his something that has happened. You ask him “Is it something you have done?” He looks up and to the left. This would indicate a constructed image. If he had looked up to the right it would have been a remembered image. This would indicate the truthfulness of his reply.

Remember even though this is to help you communicate better to clients it is no way proof to accuse a client of misinformation or wrongful desires.